Return and Exchange Policy

At Pranuthi’s Culture, we prioritize customer satisfaction and strive to ensure that you are delighted with your purchase. Our return and exchange policy is designed to be clear and fair, providing guidelines for returns and exchanges. Please review the following details carefully.

Refund and Exchange Period

• Our Refund and exchange policy lasts for 7 days from the date of delivery. If more than 7 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
• Refund Will be processed in 7-10 After Receiving of The Returned Product.
• All eligible refunds will be Executed within 10 Business days once we receive the shipment of the Return

Eligibility Criteria for Returns

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We also require a receipt or proof of purchase to process your return.

Conditions for Return

• We only accept returns under the following circumstances:
  • The item received is different from what was ordered.
  • The item is defective or damaged upon receipt.
  • The item has missing parts not due to the customer’s error.
• Unboxing Video Requirement: For claims related to damaged products, a clear unboxing video showing the broken product in its original packaging is required.

Exchange Policy

• Wrong or Defective Item: We offer an exchange at no additional cost if we have sent the wrong item or a defective piece. In such cases, we will cover the full return shipping charges and provide a replacement for the correct or non-defective product.
• We do not offer exchanges for products that do not meet the above conditions.

Cancellation Policy

• Order Cancellation: If you need to cancel your order, please do so within 24 hours of placing it.
  • If the cancellation is made before the product has shipped, there will be no charges, and the order will be cancelled.
  • If the product has already been shipped, the order cannot be cancelled, and the standard return policy will apply.
• Once the product is received, it will only be eligible for replacement in cases where defects or wrong items have been found.

Return Shipping Costs

• Customers are responsible for paying the shipping costs for returning items, except in cases where we have sent the wrong or defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional Information

• We recommend using a trackable shipping service or purchasing shipping insurance for returns, especially for high-value items. This ensures the safe return of your items, as we cannot guarantee that we will receive your returned item.

Contact Information

If you have any questions or need assistance with your return or exchange, please get in touch with us at 8886333304. We are here to help you with any concerns regarding your purchase.

By shopping with Pranuthi’s Culture, you agree to our return and exchange policy. We appreciate your understanding and cooperation in ensuring a seamless shopping experience.